Join us as we take you through the timeline of a typical service call and repair by one of our experienced technicians. We want to provide you with a clear understanding of what to expect when you contact P.A.C.E. Appliance Repair to fix your broken appliance. In this particular case, a customer needed a Kenmore Elite refrigerator repair in O'Fallon, MO.

Issue: Kenmore Elite Refrigerator Not Cooling

The customer called from O'Fallon and explained to our customer service representative that her refrigerator was not cooling properly. It had stopped working overnight, and neither the refrigerator nor the freezer section seemed to be cooling at all. When asked, the customer mentioned that it was a french door Kenmore Elite refrigerator, and our customer service representative explained where to find the model tag and read off the model number. This allowed the technician to better prepare for the call. The appointment was scheduled, and the customer was informed that she would receive a text and email confirming the appointment, as well as a call when the P.A.C.E. technician was on his way to her home.

Cause: Faulty Compressor

Before heading to the scheduled call, the P.A.C.E. technician determined from the model number that this Kenmore Elite refrigerator was manufactured by LG. Knowing that these Kenmore/LG refrigerators have had known issues with faulty compressors, he made sure to have a replacement compressor and other necessary parts on his truck to complete the repair.

Upon arrival, the technician introduced himself to the customer and, after inspecting the refrigerator, quickly confirmed that the compressor needed to be replaced. He explained the issue to the customer and how he had diagnosed and confirmed the problem. He provided a detailed repair quote, and once the customer approved the repair, he was able to start work promptly since he had come prepared with all the required parts.

The images below show the old compressor, the removed compressor, and the new compressor in place:

Solution: Replaced Compressor

Follow along with Bobby in this time-lapse video as he replaces the compressor and associated parts. This is a relatively complex repair, involving the use of brazing equipment and pressurizing the repaired system with refrigerant, which must be carefully measured to ensure the proper amount is used. However, since the Bobby has performed this repair many times before, he was able to complete it quickly. Throughout the repair and upon completion, he took care to explain the process to the customer and showed her the immediate results of the refrigerator starting to cool properly again.

Another Satisfied Customer

At P.A.C.E. Appliance Repair, our number one goal is to ensure that every job leaves the customer satisfied. Achieving this goal requires teamwork, from the customer service representative who answers the phone and serves as the first point of contact, to the parts department that keeps the most common parts in stock to provide efficient service, to the professional appliance repair technician who diagnoses and repairs the appliance in the customer's home.

The review below from this customer, after her Kenmore Elite refrigerator was restored to proper cooling operations, exemplifies the level of service we strive to provide to our customers from start to finish!