In this blog article, we will guide you through a typical customer experience from start to finish with P.A.C.E. Appliance Repair. In this particular case, you will follow along on an LG refrigerator repair in St. Peters, MO.

Issue: LG Refrigerator Ice Maker not Working

The resident of St. Peters reached out to P.A.C.E. Appliance Repair to report a problem with the ice maker in their LG refrigerator. Not only was the ice maker failing to produce any ice, but there was also a significant build-up of ice around it. Our dedicated customer service representative asked detailed questions to gather additional information and assisted the customer in locating the model number. This ensured that our technician would arrive fully prepared, increasing the likelihood of resolving the issue on the first visit. Once all the necessary information was confirmed, the customer service representative promptly scheduled an appointment for the following morning and informed the customer to expect a text message notifying them of the service technician's (Bobby's) estimated arrival at their residence.

Cause: Faulty Ice Maker

Upon arrival, Bobby introduced himself and began examining the refrigerator and ice maker. He quickly determined that the ice maker itself was faulty and needed to be replaced. He explained the diagnosis to the customer and provided a detailed repair quote.

Watch and listen to Bobby below as he explains the problem and solution to the customer:

Solution: Replaced Ice Maker

Armed with the customer's description of the problem and the refrigerator's model number, Bobby came prepared with a replacement part. Once the customer approved the repair quote, Bobby got to work immediately and swiftly replaced the ice maker, ensuring that the new one operated correctly.

Follow along with the LG refrigerator repair as Bobby completes it in the time-lapse video below:

Another Satisfied Customer

At P.A.C.E Appliance Repair, we strive to provide a positive experience for every customer we serve, from start to finish. From the initial contact to the completion of the repair, customer satisfaction is our top priority. The proof of our commitment lies in the hundreds of 5-star reviews we have earned on Google. Give P.A.C.E. a call with your appliance problem and let us make you our next satisfied customer!